Our Commitment to You
At Real Aquatics Store, we understand that creating your perfect aquatic environment begins the moment you place your order. That’s why we’ve designed a delivery process that’s as reliable and transparent as the aquariums we sell. Whether you’re setting up your first beginner aquarium or adding specialized aquascaping tools to your collection, we ensure your products arrive safely and promptly.
Our global shipping network brings quality aquatic supplies to enthusiasts across the world, with the same care and attention we’d want for our own aquatic setups. From delicate aquarium heaters to beneficial bacteria that need proper handling, every product is packaged with expertise.
Shipping Options
We offer two convenient shipping methods to suit your needs and budget:
Standard Shipping – $12.95
Ideal for when you need your aquatic supplies quickly and reliably.
- Carriers: DHL or FedEx
- Delivery Time: 10-15 days after dispatch
- Best For: Aquarium essentials, algae control products, and time-sensitive items
- Tracking: Full tracking provided
Free Shipping
Perfect for larger orders and planned aquarium upgrades.
- Carrier: EMS
- Delivery Time: 15-25 days after dispatch
- Minimum Order: $50 or more
- Best For: Complete aquarium setups, pond equipment, and bulk orders
Order Processing & Delivery Timeline
We work efficiently to get your order to you as quickly as possible:
Processing Time: 1-2 Business Days
Our team carefully prepares your order, ensuring every item – from delicate aquascaping tools to automatic feeders – is properly packaged for safe transit. We verify each product meets our quality standards before dispatch.
Transit Time: Based on Your Chosen Shipping Method
Once your order leaves our facility in Greenville, South Carolina, you can expect delivery within the timeframe of your selected shipping option. International orders may require additional customs clearance time.
Please Note: Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, customs procedures, and carrier scheduling. We appreciate your understanding.
Shipping Destinations
We’re proud to ship worldwide, bringing quality aquatic supplies to enthusiasts across the globe. However, please note that we currently cannot ship to:
- Most Asian countries (due to regulatory restrictions)
- Selected remote regions
If you’re unsure whether we ship to your location, please contact our customer service team at [email protected] before placing your order.
Receiving Your Order
When your order arrives:
- Inspect Packaging: Check for any visible damage to the outer box before accepting delivery
- Open Carefully: Aquatic equipment like aquarium heaters and air pumps can be fragile
- Verify Contents: Ensure all items match your order confirmation
- Check Condition: Examine products for any transit damage
If you notice any issues with your delivery or the products received, please contact us within 48 hours of receipt at [email protected].
Returns & Exchanges
Your satisfaction is our priority. If you need to return any item:
- Return Window: 15 days from receipt of delivery
- Condition: Items must be unused and in original packaging
- Process: Contact our customer service team to initiate returns
Some restrictions may apply to certain products like beneficial bacteria and live plants. Please see our full Returns Policy for details.
Ready to Transform Your Space with Aquatic Beauty?
Join thousands of satisfied customers worldwide who trust Real Aquatics Store for their aquatic needs. With our reliable delivery options and quality products, creating your aquatic masterpiece has never been easier.
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