Welcome to Real Aquatics Store! We’re dedicated to helping you create the perfect aquatic environment with ease. Based on our product range and services, we’ve compiled this FAQ to address common questions about our products, shipping, returns, and more. If you don’t find your answer here, feel free to reach out to our friendly team.
Product Questions
What types of products do you offer for aquarium enthusiasts?
We specialize in a wide range of aquatic supplies, including accessories like aquarium heaters, air pumps, and automatic feeders, as well as aquascaping tools, algae control products, beneficial bacteria, and beginner aquariums. Our menu covers everything from adhesives to driftwood, ensuring you have all you need for a thriving aquatic setup.
Are your products suitable for beginners?
Absolutely! We offer beginner aquariums and easy-to-use items like automatic feeders and algae control products, designed to help newcomers start their aquatic journey with confidence. Our selection also includes advanced tools for experienced hobbyists.
How do I choose the right aquarium heater or algae control product?
Consider your tank size and specific needs—for heaters, match the wattage to your aquarium volume, and for algae control, assess the type of algae issue. Feel free to email us for personalized advice at [email protected].
Shipping and Delivery
What are your shipping options and costs?
We offer two convenient methods: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after dispatch), and Free Shipping for orders of $50 or more via EMS (delivery in 15-25 days after dispatch). Both include tracking for peace of mind.
How long does order processing take?
Orders are processed within 1-2 business days from our facility in Greenville, South Carolina. We handle items like delicate aquascaping tools with care to ensure safe transit.
Do you ship internationally?
Yes, we ship globally, but currently not to most Asian countries or selected remote regions due to restrictions. If unsure, contact us before ordering to confirm availability for your location.
What should I do if my order is delayed or damaged?
Delivery times are estimates and may vary due to weather or customs. Upon receipt, inspect the packaging and products. If there’s damage or issues, contact us within 48 hours at [email protected] for assistance.
Returns and Exchanges
What is your return policy?
You can return unused items in their original packaging within 15 days of delivery. Contact our customer service to initiate the process. Note that some products, like beneficial bacteria and live plants, may have restrictions—check our full Returns Policy for details.
How do I start a return or exchange?
Email us at [email protected] with your order details, and we’ll guide you through the steps. Your satisfaction is our priority, and we aim to make returns hassle-free.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed with encryption to protect your information.
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows you to track orders and save preferences for faster future purchases.
General Inquiries
Where is Real Aquatics Store based?
We’re located at 4195 Pooh Bear Lane, Greenville, SC 29601, US, and we serve customers worldwide (excluding certain areas).
How can I contact customer service?
For any questions, email us at [email protected]. We’re here to help you bring your aquatic dreams to life!
Thank you for choosing Real Aquatics Store—where quality meets passion in every aquatic adventure. Start shopping now and transform your space with beauty and reliability!
Real Aquatics Store | 4195 Pooh Bear Lane, Greenville, SC 29601, US | Email: [email protected]