Welcome to Real Aquatics Store! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from aquariumsonsale.com, you agree to comply with these terms. Please read them carefully.

1. Introduction

Real Aquatics Store is dedicated to serving aquatic enthusiasts worldwide with high-quality products for creating and maintaining beautiful aquatic environments. Our store specializes in accessories, aquariums, algae control, aquascaping tools, and more, tailored for both beginners and experienced hobbyists.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during account creation and checkout.
  • Use the website only for lawful purposes and not engage in fraudulent activities.
  • Comply with all applicable laws and regulations in your jurisdiction.
  • Ensure that you are of legal age to enter into binding contracts.

Note: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. We do not ship to most Asian countries and selected remote regions.

3. Products and Services

We offer a wide range of aquatic products, including but not limited to:

  • Aquariums and beginner kits
  • Aquascaping tools and driftwood
  • Water treatment products (e.g., Beneficial Bacteria, Algae Control)
  • Automated equipment (e.g., Auto Feeders, Air Pumps)

All products are described as accurately as possible. However, slight variations in color or design may occur due to manufacturing processes.

Non-Returnable Products: For safety and hygiene reasons, the following items cannot be returned once opened or used: Beneficial Bacteria, Active Carbon, Algae Control products, Bio Balls & Moving Bed Media, and personalized items.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs processing or carrier delays.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. By completing a purchase, you authorize us to charge the total amount to your selected payment method.

5. Returns and Refunds

We strive for your complete satisfaction. If you are not happy with your purchase, you may return or exchange items within 15 days of delivery under the following conditions:

  • The product is defective, damaged, or incorrect.
  • The product is unopened and in its original packaging.

To initiate a return:

  1. Email us at [email protected] with your order details and reason for return.
  2. Wait for authorization and a Return Authorization Number.
  3. Ship the item to: Real Aquatics Store, 4195 Pooh Bear Lane, Greenville, SC 29601 USA.

Refunds are issued to the original payment method within 5-7 business days after approval. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Real Aquatics Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

Real Aquatics Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the purchase price of the product in question.

We are not responsible for delays or issues caused by carriers, customs, or other factors beyond our control.

8. Privacy and Data Protection

We value your privacy. Your personal information is collected and used in accordance with our Privacy Policy, which outlines how we protect your data and comply with applicable laws.

9. Governing Law

These Terms and Conditions are governed by the laws of South Carolina, USA. Any disputes shall be resolved in the courts of Greenville, SC.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Address: Real Aquatics Store, 4195 Pooh Bear Lane, Greenville, SC 29601 USA

We typically respond within 24 hours on business days.

Thank you for choosing Real Aquatics Store. We are committed to helping you create the perfect aquatic environment!